Privacy Policy
Last Updated: August 19, 2026
Welcome to TEONE (operated by PT. Rajawali Wira Buana Sakti, hereinafter referred to as "TEONE", "we", "us", or "our"). We deeply respect your privacy and are committed to protecting the personal information you entrust to us.
This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our website, order TEONE products and services, create an account, or use third-party authentication services such as Google Sign-In.
1. Information We Collect
We collect various types of information to provide and continuously improve our services to you:
a. Identity & Contact Information
Full name (first name and last name), email address, phone number / WhatsApp, and physical shipping address for order fulfillment.
b. Transaction & Payment Details
Order item details, invoice numbers, transaction amounts, and payment status. Payments are processed securely via the official DOKU payment gateway. We never store raw credit card numbers or sensitive banking credentials on our servers.
c. Google User Data (Google OAuth)
When you choose to register or sign in using the Google Sign-In feature, we access your basic public profile data from Google: Full Name, Email Address, and Profile Picture URL.
2. Google User Data Usage & Limited Use Compliance
TEONE's use of information received from Google APIs adheres strictly to the Google API Services User Data Policy, including the Limited Use requirements:
- ✓ Authentication Only: Your Google user data (name, email, profile picture) is strictly used to verify your identity, create your TEONE user profile, and facilitate seamless sign-in without requiring a separate password.
- ✓ No Sale of Data: We NEVER sell, rent, lease, trade, or transfer Google user data to any third parties.
- ✓ No Targeted Advertising: We do not use Google user data for advertising, retargeting campaigns, or third-party marketing profiling.
- ✓ No Non-Authentication AI Training: Google user data is not used to train generalized artificial intelligence or machine learning models without explicit consent.
3. How We Use Your Information Generally
We use the collected information for the following legitimate business purposes:
- Fulfilling and dispatching your TEONE product orders, calculating logistics fees, and delivering packages to your address.
- Sending transaction confirmations, tracking numbers, and order status updates via Email or WhatsApp.
- Providing responsive customer support, product consultations, and facilitating after-sales warranty services.
- Maintaining platform security, preventing fraudulent transactions, and complying with applicable legal obligations.
4. Data Storage, Retention, and Security
The security of your personal data is our utmost priority. We employ rigorous technical and organizational security measures:
Data Encryption
All communications between your browser and our servers are encrypted using HTTPS / Transport Layer Security (TLS/SSL) protocols.
Restricted Access
Access to personal data is strictly limited to authorized personnel and logistics partners who require it to perform designated services.
Data Retention
We retain personal information only for as long as necessary to fulfill the operational purposes for which it was gathered or as mandated by statutory retention laws.
5. User Rights & Data Deletion
You have full autonomy over your personal information, including the following rights:
Access & Update
You may review and update your account details at any time through your User Profile page.
Revoke Google Access
You may revoke TEONE's access permissions at any time via your Google Account Security Settings.
Data Deletion Request
You have the right to request the permanent deletion of your account and associated personal data from our servers. To submit a deletion request, please reach out to our Customer Support team via our official email or WhatsApp channel.
6. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our operational procedures, technical capabilities, or regulatory requirements. Any revisions will be published on this page with the revised effective date.
7. Contact Us
If you have any questions, inquiries, or requests regarding this Privacy Policy or our data protection practices, please contact us:
PT. Rajawali Wira Buana Sakti (TEONE)
Surabaya, East Java, Indonesia
Email: [email protected]
WhatsApp Customer Service: +62 851-7968-8120
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